A.   This website is a tool to facilitate interactions between customers and businesses.  There are two ways in which these interactions can occur.  First, businesses can create markers that encourage customers to come to a certain location at a certain time.  Second, customers can “Friend” businesses to allow a dialogue to take place between the two through the in-app messages.    

A.   On this site, there is an events newsfeed page that shows you markers that are either for public display or from collections that you have specifically chosen to follow.  If you are logged in, you can interact with some of those markers…such as check-in at a specific location or RSVP for a certain event.  You can also choose to “Friend” an account, through the click of a button, in order to open up the lines of communication between the two of you.  When you “Friend” a business, you both have the ability to send each other messages within the website.

A.   There are several reasons you might want to Friend a business.  You may have had a negative experience with an employee and want to tell the owner.  You may want to ask the owner if a product is in stock.  The business in turn may be interested in sending out an invite to a VIP event at their store, or just curious about what else they can do to improve the experience. 

A.   You don’t really need to do anything.  You can simply browse around and check out the public events and promotions displayed on the site. 

If you want more, however, you will need to create an account.  This just requires your email address and a username (in case you want to create content).  Once you create an account, you can start friending businesses or start earning any rewards (i.e. coupons, private messages, etc) associated with certain markers.  

A.   Just as you would with any other website, you'll be able to interact with Frnd.Us with an internet accessible device, such as a smartphone, tablet, or PC.

If you would like to interact with a marker, then you'll need to be able to follow the requirements for that marker, usually it's just a matter of pressing a button on your device (i.e. "checking in") while at a specific location or after having done a specific task.

A.   Some of the collections are created by Frnd.Us staff, but most of the content is created by people just like you.

A.   There are mostly three different types of people here:

1. People who are interested in finding something to do or somewhere to go.
2. People who enjoy earning rewards from the businesses.
3. People who want to maintain and benefit from a closer relationship with the businesses they frequent.

A.   If you have an account, you can create a marker at any location on Earth, either at your current location or by entering in an address.

A.   It makes no difference as long as the device has access to the internet. If trying to interact with an interactive marker, then a GPS enabled browser/device may also be necessary. Nearly all modern smartphone, tablets, and laptops are empowered with the ability to determine your location.

A.   It shouldn't be a bother! Frnd.Us is here for your benefit. It's here to help you communicate with business owner, tell you when and where things are happening, and reward you for going. 

A.   Not really.  Our only source of revenue is from businesses who subscribe to the website in order to have the ability to engage in dialogue with customers and offer out promotions.  Individual businesses will never have access to your direct contact information.  They will only be able to contact you through Frnd.Us.

A.   We make our money by charging businesses the ability to offer certain types of promotional marker as well enable the ability to be friended.  As mentioned above, once a business is friended by a customer, the two can interact with each other through in-app messages.

A.   Nope. For now, we just have the website.

A.   Things doing always go perfect all the time. Sometimes your experience doesn't meet your expectations, and the business owner wants to hear about it. They probably are willing to make it right if you tell them about it. Also, maybe they just want to hear from you or tell you about special promotions, etc. Easier communication between your favorite businesses and you can only be good for both of you.

A.   Well, first and foremost, they'll get your message or whatever content you submit through their marker. Second, they'll get the name and username of your profile. Finally, they'll get a record of every time you've interacted with their business through Frnd.us. Other than that, we'll respect your privacy.

A.   In the footer of this website is a link for "Solutions". That will take you to a link to the Pricing page. You can then determine what type of account you'd like to buy.

A.   Having an account will allow you to create your own collections and markers as well as engage with the interactive markers of other accounts. These interactive markers could include coupons for places you like to attend, special information about a specific place, or other prizes.

A.   Click the "Login" link in the header above and enter in the information in the "Create an Account" tab. It's that simple!

A.   Anyone can have an account, except for young children (under 13 yo), General Zod, Dracula, Darth Vader, the Joker, and Lex Luthor.

A.   There are two types of accounts. The main type of account allows a person to create collections of special locations and event markers, as well as follow other collections or engage with other people's interactive markers. The second type of account is available to those who subscribe. It allows them to create interactive markers, among other abilities.

A.   No. The only cost ever associated with use of this website would be if you wanted one of your markers to appear on other people's maps without requiring them to follow you or if you wanted to create an interactive marker.

A.   All we know of you is the information you provided when you signed up and what is shown in your "My Account" section. You are in total control of your information at all times, and we won't make it a pain for you to remove anything, like some other websites might (cough...Facebook).

A.   The only thing we do is let sponsors of interactive markers know that you interacted with their marker and some information about you, like your name, location, and date of interaction.

Providing this information is important because some sponsors create coupons or monetary rewards for completing interactive markers and they need to keep track of who has earned the reward they are offering. From time to time, at the prerogative of the sponsor, they may remarket to you, through this website, a service or promotion based on your previous involvement with their marker.

A.   Instead of having to delete every individual piece of information yourself, if you send an email to our support department, they'll make sure to purge your account and all your interactions from our system. That will include all your check-ins, markers, and layers.

A.   On the Help page, there is a forgot password tool. If you would just like to change your password, then you can do so from your "My Account" page.

A.   Yes, you can access your account from any device from which you can log into the internet.

A.   Go to the Map page or the Events page. You should see the markers for the accounts you are following, plus any that are publicly available. If you'd like to find other collections or markers, look for them by entering a search term in the search box.

A.   You must complete the task described for that particular promotion. This could be as simple as checking into a location or more involved, such as answering a specific question. Whatever you need to do to earn a marker's reward will be descrined when you see the marker details.

A.   Sometimes. Some markers require you to be close enough to the marker's designated address before you can complete the task. Other's allow check-in from anywhere. It depends on the preference of the marker creater.

A.   Details are provided in the marker's reward description. Typically, the reward is available immediately. However, some markers have an expiration date.

A.   Regular markers can be deleted and modified at any time. Interactive markers cannot be changed, but they can be expired immediately if the creator desires.

A.   You will need a mobile device with a location-sensitive browser. Many tablets and laptops also meet this requirement. Hypothetically, for example, you could bring your computer to the location to check-in.

A.   Submit your email address in the "Forgot Password" section of this site's Help page.

A.   Frnd.Us is sponsored by vendors who pay to have their markers appear universally on everyone's maps. The markers you are seeing are from vendors who have paid to have you see them.

A.   On the marker details page, check the username of the account who created the marker. It's located at the very bottom. This is the account who should honor the marker, not necessarily the vendor at the location where the marker is located.

Remember, since markers can be created anywhere, a marker that is located somewhere may not necessarily be associated with that vendor. There will be a "verified" icon next to vendor's name if we have verified their authenticity (i.e. they are a paying customer).

A.   Each reward has its own expiration date. Check your "My Account" section to see the expiration dates of your markers.

A.   No. There's nothing to pay for. If you'd like to become able to create interactive markers, then you'll need to subscribe to the website.

A.   We do not have this functionality yet. Once you create a marker, it's available on the maps of everyone that is following that collection.

A.   There are only a few characteristics of a marker that can be editted once the marker is live. To do so, find the marker in the "My Layers" section of your My Acccount page and click on the "Edit" link.

A.   Anyone with a computer can use list website to create markers. Anyone with a GPS-enabled device (such as most smartphones, tablets, and laptops) can check-in to a marker.

A.   Every collection and individual marker have share functionality. All you have to do is click on the appropriate sharing platform and complete the prompts.

A.   You must be older than 13, but other than that, you can participate in any marker according to the actions required for that marker.